Shipping & Returns
Canada- We ship to Canada using both USPS and UPS. Contact us with a list of items you're looking for if you get a shipping quote back that seems off to you.
Europe- Please order at our website www.fireballEU.com, this website will not accept orders shipping outside of the US and Canada.
Australia/New Zealand- Yes, we do ship to Australia and NZ, please contact us with a list of items you're looking to purchase, be sure to specify cast iron or aluminum!
Other International- Please contact us for a quote using the "contact us" page. Please include items and quantity you wish to purchase along with a shipping address.
Hawaii and Alaska residents, or those residing in US territories, please use the "contact us" page for a quote. Please include items and quantities you wish to purchase along with a shipping address. We try to ship using the most cost effective method depending on what you are ordering (USPS or UPS), but we need to do it manually.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.